Best Practices for BMC Remedy Upgrade

Best Practices for BMC Remedy Upgrade From 7.6.04, 8.0, and 8.1 to BMC Remedy 9.1

Let us understand the business value metric with the help of one business case example. The Below shown example is for illustration purpose only.

1. Remedy 9 Pre Upgrade Best Practices

Choose an Upgrade Path
Understand Architectural change
Use of Pre-Checker Utility
Leverage deployment portal documentation

Remedy 9 Pre Upgrade Best Practices

2. Best Practices while Remedy 9 Upgrade

Take Production Database backup
Take Snapshot using BMC Developer studio 9.x only
Review activities after restoring the database
Upgrade Platform first and then Application
Convert customization to Granular overlays if you are upgrading from versions earlier then 8.1
Reconcile AR customization using 3-way reconciliation
DDM using Delta Data migration tool only

Best Practices while Remedy 9 Upgrade

Remedy 9 Post Upgrade Best Practices

Apply Latest Patches
Recommended Hotfixes
Validation
Review configuration on Centralized configuration form

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