Job Description:

We at Emergys, are looking for an experienced resource in BMC Helix ITSM, with experience in implementing all key modules of Helix ITSM solution, enabling complex integrations and setting up CMDB. The candidate shall also have experience in managing team and directly work with customer stakeholders.

Experience: 15-16 years

Location: Balewadi, Pune (MH), India

Technology Understanding Desired:

  • BMC Helix ITSM
  • BMC Helix Digital Workplace Advanced
  • Helix Integrations, iPaaS
  • BMC Helix CMDB

Key Responsibilities and Experience:

  • Understanding of BMC Helix application framework and architecture.
  • Experience in BMC Helix product set up, configuration and implementation.
  • Understand the functions, interactions and dependencies among components within the BMC Helix application.
  • Leverage standard framework and accelerators to onboard new customers.
  • Responsible for driving end to end implementation from Technical Project Planning, Workshops planning, Design, Build, Test and Deploy stages.
  • Interface with customer stakeholder for understanding the ITSM requirements and map with solution elements.
  • Work with the Architects and SMEs in designing the solution to meet the customer expectations and requirements (Functional and Non-Functional).
  • Ability to provide the accurate estimates for the subdivided tasks of the requirements.
  • Responsible for programming workflow, enhancements & integrations with BMC Helix ITSM, CMDB and Integration Studio.
  • Experience in setting up advanced and complex ITSM integrations.
  • Extend support to the technical team to resolve technical problems.

Apply for this position

Key Responsibilities and Experience:

  • Understanding of BMC Helix application framework and architecture.
  • Experience in BMC Helix product set up, configuration and implementation.
  • Understand the functions, interactions and dependencies among components within the BMC Helix application.
  • Leverage standard framework and accelerators to onboard new customers.
  • Responsible for driving end to end implementation from Technical Project Planning, Workshops planning, Design, Build, Test and Deploy stages.
  • Interface with customer stakeholder for understanding the ITSM requirements and map with solution elements.
  • Work with the Architects and SMEs in designing the solution to meet the customer expectations and requirements (Functional and Non-Functional).
  • Ability to provide the accurate estimates for the subdivided tasks of the requirements.
  • Responsible for programming workflow, enhancements & integrations with BMC Helix ITSM, CMDB and Integration Studio.
  • Experience in setting up advanced and complex ITSM integrations.
  • Extend support to the technical team to resolve technical problems.

To apply for this position, please share your resume at [email protected] or submit your details in the form.