One of India’s top five banks partnered with Emergys to automate its ATM dispute resolution process, previously bogged down by manual Excel edits, multiple system checks, and slow turnaround times. The procedure was extremely time-consuming and prone to mistakes, which affected customer satisfaction given the hundreds of cases that were raised every day.
Using VBA.Net and UiPath, Emergys developed an intelligent automation solution that allowed for robust error handling, automated transaction validation, and dispute arbitration. As a result, the resolution cycle was significantly shortened, accuracy increased, and the amount of manual labor was decreased. The scalable architecture of the solution now paves the way for wider implementation in other banking processes.
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